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Discover the Quality Coach role and their Toolbox

Emna
October 03, 2023

Discover the Quality Coach role and their Toolbox

It’s easy to say, „quality is everyone responsibility” but putting it in practice and involve the whole team to quality is not obvious. The Quality Coach role exists to help team members and stakeholders actively adopt quality practices and make quality tangible in the product, process and people involved.
As a Quality Coach, I would like to first present the role in detail, then share my first experience in this role, the challenges I encountered and the result of this experimentation at team and organizational level.
I learned that it is required to know beforehand: what aspect of quality does the team want to improve? Why ? and how we can benefit from cross-functional learning and experimentation through communities of practice as well as visualization.
I learned different facilitation techniques for an effective coaching experience with teams to make them committed to quality.
During this presentation, I will share with you the role of Quality Coach in agile teams as well as the toolbox that can used during facilitation. Which aims to meet the objectives of organization and teams toward quality.

Emna

October 03, 2023
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Transcript

  1. Discover the Quality
    Coach role and their
    Toolbox
    Emna Ayadi
    Agile Quality Coach
    Sogeti FR

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  2. 2
    Quality Coaching 2023
    Introduction
    #ExploreWithEmna
    Test Leader ➔ Quality Coach

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  3. 3
    Quality Coaching 2023
    Hello, I’m Emna
    Introduction
    #ExploreWithEmna
    ▪ Testing consultant at Sogeti
    ▪ Sketchnotes lover
    ▪ Blogger : emnaayadi.com
    ▪ Linkedin Learning Instructor
    ▪ SogetiLabs Fellow

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  4. 4
    Quality Coaching 2023
    Agenda
    Introduction
    ▪ The Quality Coach Role
    ▪ Being a Quality Coach: Challenges and benefits
    ▪ Quality Coaching Exercises to do with your team
    #ExploreWithEmna

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  5. 5
    Quality Coaching 2023
    Coaching
    #ExploreWithEmna

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  6. 6
    Quality Coaching 2023
    Coaching unlocks a
    person’s potential to
    maximise their
    performance.
    Coaching
    Teaching
    Directive
    Non Directive
    Teaching Vs. Coaching
    • Instructing
    • Giving advice
    • Telling what to do
    • Reflecting
    • Listening
    • Questionning
    Tip : Coaching unlocks a person’s potential to maximize their
    performance.
    #ExploreWithEmna

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  7. Why “Quality coaching” ?
    « Quality is a value to some person, who matters »
    -- Jerry Weinberg

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  8. 8
    Quality Coaching 2023
    From Testing to Quality Engineering
    Quality
    Coaching
    Picture: Marianne Duijst
    #ExploreWithEmna

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  9. 9
    Quality Coaching 2023
    Why Quality Coaching?
    Quality
    Coaching
    ▪ Teams and organizations want to be
    involved instead of being told what to do
    ▪ Quality involves the entire ecosystem
    ▪ Quality is a whole team responsibility
    #ExploreWithEmna

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  10. 10
    Quality Coaching 2023
    What is an (Agile) Quality Coach?
    Quality
    Coaching
    An agile quality coach is a role that challenges and actively supports a
    team or organization to build a quality collaborative approach, through
    (as appropriate):
    ▪ Coaching (individual or collective)
    ▪ Facilitating (workshops, rituals, visuals, graphic recording...)
    ▪ Training (or raising awareness)
    ▪ Mentoring (especially with beginners or those in difficulty)
    #ExploreWithEmna

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  11. 11
    Quality Coaching 2023
    Main Benefits
    Quality
    Coaching Benefits
    Remove Silos
    Fast Feedback
    Quality Product
    Faster Peace
    Learning opportunity
    #TestAndLearn
    Involving teams/organisation
    instead of directing
    Movement towards
    continuous Testing
    Happy at work
    #ExploreWithEmna

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  12. Quality Coaching Challenges

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  13. 13
    Quality Coaching 2023
    Main Benefits Agenda: Empty or Exploding ?
    Challenges
    Tip : Create your own agenda and be
    intellectually and physically available
    #ExploreWithEmna

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  14. 14
    Quality Coaching 2023
    Main Benefits
    Which levels of details is enough ?
    Challenges
    Tip : Understand and challenge the expectations of management
    but especially of the teams you support
    #ExploreWithEmna

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  15. 15
    Quality Coaching 2023
    Main Benefits Added value takes time
    Challenges
    Tip : Start small and monitor progress. It's not magic!
    Create a backlog of actions and prioritize them
    #ExploreWithEmna

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  16. 16
    Quality Coaching 2023
    Main Benefits
    Mandate and positioning of the role
    within team(s) and organisation
    Challenges
    Tip : Raise awareness in your communities within the
    organization about the importance and challenges of this role,
    you need to involve them!
    #ExploreWithEmna

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  17. 17
    Quality Coaching 2023
    Main Benefits Agile Coach vs Quality Coach
    Challenges
    Tip : Collaborate actively with other « Coach(es) »
    #ExploreWithEmna

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  18. Quality
    Coaching
    Building a Culture of Quality
    Quality is a whole
    team responsibility
    DevOps: we all
    solve the prolem
    Good Test Design
    Testing is not a
    phase it’s an
    activity
    Build Quality In
    Small experiments
    #ExploreWithEmna

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  19. Quality Coaching ToolBox

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  20. 20
    Quality Coaching 2023
    Practice !!
    Team Health Check
    Tip : Encourage teams to regularly auto-evaluate on different
    themes within a process of continuous improvement
    #ExploreWithEmna

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  21. 21
    Quality Coaching 2023
    Practice !!
    Verwondering
    I WONDER ABOUT...
    - why testers are not present in the
    refinement session
    - why testers are not invited in the sprint
    review
    - why dependent teams don’t communicate
    regularly with each others
    - why acceptants are surprised when they
    hear they can start testing
    Reference - Anne Colder
    Good starting
    point!
    #ExploreWithEmna

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  22. 22
    Quality Coaching 2023
    Practice !!
    Active Listening : Skills to master
    Reference – Center for Creative Leadership
    #ExploreWithEmna

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  23. 23
    Quality Coaching 2023
    Practice !!
    Soon Funnel
    Reference – Anne Marie Charrett
    How will you know
    you have successfully
    tested this US ?
    What’s preventing you
    from doing the testing
    you want ?
    What testing have
    you already done ?
    What’s the first step
    we need to take ?
    Tip : Questions are powerful tools
    #ExploreWithEmna

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  24. 24
    Quality Coaching 2023
    Practice !!
    Ask Great Open Questions
    Ask open-ended questions
    leading to awareness and
    reflection
    • How will you measure success ?
    -> What is the most important
    aspect in terms of quality?
    Avoid the “WHY..." Because it
    leads to justification and can “point
    out” people
    • Why did you fail ?
    -> How could we have done better ?
    #ExploreWithEmna

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  25. Questions ?

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  26. About Sogeti
    Learn more about us at
    www.sogeti.com
    This message contains information that may be privileged or confidential and
    is the property of the Capgemini Group.
    Copyright© 2023 Sogeti. All rights reserved.
    Sogeti is a leading provider of technology and engineering services. Sogeti
    delivers solutions that enable digital transformation and offers cutting-edge
    expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance &
    Testing, and emerging technologies. Sogeti combines agility and speed of
    implementation with strong technology supplier partnerships, world class
    methodologies and its global delivery model, Rightshore®. Sogeti brings
    together more than 25,000 professionals in 15 countries, based in over 100
    locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of
    Capgemini SE, listed on the Paris Stock Exchange.
    Thank You for your attention ☺ !!

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