Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Convincing Your Boss to Go Mobile Now

Convincing Your Boss to Go Mobile Now

A lot of organizations recognize the need to provide their Web visitors with a better mobile experience, but struggle with how to get there. What do you do when the decision to invest in mobile is in somebody else's hands? Trying to get all vested stakeholders onboard can be an overwhelming challenge. How do you factor in the needs of your content authors? How do you address the disparity of devices that exist? What's going to be the most sensible long-term or short-term investment of development resources? If you want to get your project off the ground, you're going to need a plan. This talk is about how to build a solid case for mobile. We'll examine it from a few angles:

What does the explosive growth of mobile means for most businesses?
How do you choose implementation tactics that align with a future-friendly strategy?
How do you respond to common objections, and use sketching and prototyping to sell your plan?
Arm yourself with some useful data, actionable techniques, and mobile web best practices that will help you convince your clients, your boss, or others in your organization, to go mobile now!

Dennis Kardys

April 20, 2013
Tweet

More Decks by Dennis Kardys

Other Decks in Design

Transcript

  1. Convincing Your Boss to
    GO MOBILE NOW
    Dennis Kardys
    @dkardys

    View Slide

  2. Mobile is a REAL
    struggle.
    Less than 10% of sites
    are mobile ready!
    source: Stat Counter, http://gs.statcounter.com/#mobile_vs_desktop-US-yearly-2011-2012-bar

    View Slide

  3. source images: WTF Mobile Web, http://wtfmobileweb.com
    crawlable ≠ usable

    View Slide

  4. I WANT A
    HOTDOG
    RIGHT
    HERE
    RIGHT
    NOW!
    Modified from a Mo Willems Illustration from “The Pigeon Wants a Puppy” http://amzn.to/1LGW0N (buy his books they are the best.)

    View Slide

  5. Right here,
    RIGHT NOW
    interactions!
    Beyond
    Usable
    Modified from a Mo Willems Illustration from “The Pigeon Finds a Hotdog” http://amzn.to/11rYuqF (buy his books they are the best.)

    View Slide

  6. Better experiences
    can drive business.
    74% of people say they're more
    likely to return to a mobile friendly
    site in the future...
    source: Think With Google, “What Users Want From Mobile Today” - http://bit.ly/Qivs98

    View Slide

  7. 67% more likely to
    buy a business’
    product or service
    +67%
    source: Google, “What Users Want From Mobile Today” - http://bit.ly/Qivs98

    View Slide

  8. you want to make
    something amazing!
    source: http://www.omgif.net/hypnotic/its-magic/

    View Slide

  9. but something BIG & HEFTY
    is in the way
    Source: http://veevr.com/videos/T5JDnx0pf Madagascar 2

    View Slide

  10. (Highest paid person’s opinion)

    View Slide

  11. ...the people farthest from
    understanding the
    technology are often the ones
    making the strategic
    decisions.
    —Dan Willis

    View Slide

  12. WE NEED
    AN APP!
    our mobile site sucks, so...

    View Slide

  13. MAKE EVERY LINK AN

    View Slide

  14. JUST MAKE IT
    RESPONSIVE!
    Optimize what we have

    View Slide

  15. those with the best
    understanding of the
    technology should be
    the ones driving the
    strategy!

    View Slide

  16. Building Your Case
    for Mobile

    View Slide

  17. “The purpose of the pitch
    isn’t necessarily to move others to
    adopt your idea, it’s to
    offer something so compelling
    it begins a conversation”
    -daniel pink

    View Slide

  18. Why go mobile now?
    How do you get there?
    What’s your pitch?
    3
    2
    1

    View Slide

  19. WHY NOW?
    1

    View Slide

  20. The landscape is
    expanding and blurring
    ~ WHY NOW~

    View Slide

  21. ( )
    219 million
    smartphones shipped
    last quarter of 2012
    ~ WHY NOW~
    source: NBC News, http://nbcnews.to/XGd619
    +44%
    SINCE 2011

    View Slide

  22. 865
    MILLION
    ~ Predicted this year ~
    source: NBC News, http://nbcnews.to/XGd619
    smartphones will ship

    View Slide

  23. Anytime / Anywhere
    Connectivity
    ~ THE EXPECTATION BECOMES ~
    image credit, car: Okan Benn for the Noun Project. http://thenounproject.com/noun/car/#icon-No1335

    View Slide

  24. Doesn’t conform to
    convenient stereotypes
    ~ USER BEHAVIOR ~

    View Slide

  25. GETTING THERE
    2

    View Slide

  26. Think seamless,
    multiscreen,
    ergonomic.
    ~ SET PRINCIPLES ~

    View Slide

  27. 65% 60% 4%
    source: Think With Google, “The New Multi Screen World” - http://bit.ly/Qivs98
    multiscreen behavior
    most online activities begin on mobile,
    then continue on other devices

    View Slide

  28. Empower your
    content authors
    CONTENT
    CONTENT
    CONTENT
    CONTENT
    CONTENT
    ? ?
    ~ SET PRINCIPLES ~

    View Slide

  29. Centralize Content
    CONTENT
    ? ?
    ~ SET PRINCIPLES ~

    View Slide

  30. C.O.P.E
    ?
    ?
    By centralizing content, NPR's total
    page view growth increased over 80%.
    source: “NPR’s API, Create Once Publish Everywhere”, http://bit.ly/Y8flKL

    View Slide

  31. Build flexible,
    modular systems.
    ~ HOW TO GET THERE ~
    (CC BY-SA) http://www.flickr.com/photos/bdesham/2432400623/

    View Slide

  32. Responsive Design
    GOOGLE BEST PRACTICE!
    Serve content and code from a
    single source
    source: “Google,” http://bit.ly/LsHxa1

    View Slide

  33. View Slide

  34. Stay on target.
    Seamless, consistent experience,
    Access to similar tasks and content,
    Single content source.
    ~ HOW TO GET THERE ~

    View Slide

  35. sounds great,
    but...
    source: https://www.facebook.com/mrpeanut

    View Slide

  36. ...we’ll have to
    tack mobile on
    to phase II.

    View Slide

  37. source: http://www.mobilemarketer.com/cms/news/media/12372.html
    Mobile is not an
    add-on feature!
    retrofitting can be
    costly & ineffective

    View Slide

  38. http://www.lukew.com/ff/entry.asp?1691
    We just aren’t
    seeing enough
    traffic...

    View Slide

  39. source: http://www.mobilemarketer.com/cms/news/media/12372.html
    +50%
    Hearst’s Harper’s Bazaar
    revamped mobile site
    MOBILE TRAFFIC
    (in one month)

    View Slide

  40. Getting Buy In
    3

    View Slide

  41. Explain the bottom line
    Reduce long-term cost while
    expanding reach and
    preparing for the future!
    ~ Getting Buy In ~

    View Slide

  42. Demo Your Ideas
    Showing can be more effective
    than telling.
    ~ Getting Buy In ~

    View Slide

  43. Experiential prototypes
    Storyboards &
    Comics
    Bodystorming
    http://www.sketchingtomorrow.com/wp-content/uploads/2010/06/cardboard.jpg

    View Slide

  44. Tactical prototypes
    Sketches
    Paper Prototypes
    In-Device Prototypes
    Tactical prototypes can be the
    gateway to user research budgets.

    View Slide

  45. Start Small
    Getting Buy In
    Get some quick
    wins by targeting
    microsites or
    campaign sites

    View Slide

  46. Involved everyone:
    Participatory Design
    (doing can be better than showing)
    ~ Getting Buy In ~

    View Slide

  47. View Slide

  48. consider the
    alternative...
    10
    source: http://www.flickr.com/photos/photohome_uk/1494590639/

    View Slide

  49. 55% of adult cell owners use the
    internet on their mobile phones;
    doubled from 2009
    17% of all adult cell owners are “cell-
    mostly internet users”
    source: Google, “What Users Want From Mobile Today” - http://bit.ly/Qivs98

    View Slide

  50. 30% of people used their phone to
    decide whether to visit a business in
    the past 30 days.
    46% of people won’t return to a
    website they had trouble accessing on
    a phone, 57% won’t recommend it .
    source: Google, “What Users Want From Mobile Today” - http://bit.ly/Qivs98

    View Slide

  51. 77% of cell internet users are
    dissatisfied with the time it takes for
    sites to load.*
    61% said that they’d quickly move
    onto another site if they didn’t find
    what they’re looking for right away.
    source: Google, “What Users Want From Mobile Today” - http://bit.ly/Qivs98

    View Slide

  52. Make them look good.
    Give a reason why,
    arm them with data,
    pave the path.
    ~ HOW TO MOVE HIPPOS ~

    View Slide

  53. set yourself up to
    make something
    amazing!
    source: http://www.omgif.net/hypnotic/its-magic/

    View Slide

  54. THANKS!
    Dennis Kardys
    robotregime.com
    wsol.com
    @dkardys

    View Slide